Knowledge and Information Auditing and Mapping (KL-KIAM)
This course is a response to the consistent demand for knowledge and skills in planning and executing knowledge and information audits and maps to improve organisational information and knowledge (IKM) policies, strategies and processes.
“The information/knowledge audit is a process for discovering, monitoring and evaluating an organisation’s information resources and flows in order to implement, maintain, or improve the organisation’s management of information” (Buchanan & Gibb)
Business, government and research leaders across the world concur that the ability to exploit knowledge and information as key productive resources is a critical organisational success factor in the knowledge economy. Therefore, information and knowledge policies and strategies should be at the heart of the enterprise strategy in both private and public sector organisations. To ensure the success of such an initiative it is imperative that effective and systematic information and knowledge auditing and mapping processes are employed.
An information and/or knowledge audit should be one of the first steps that are undertaken when implementing an Information and Knowledge Management (IKM) programme. This ensures that a thorough understanding is obtained of the organization’s strengths and weaknesses in terms of its information and knowledge resources and assets (these include networks, systems, applications, documents, databases, people and also organisational routines).
It is further also important that audits are conducted on a regular ongoing basis to monitor whether an organisation’s information and knowledge resources and assets remain relevant to the strategy of the organisation, particularly in times of turbulence and change. The key outcome of such an assessment is to identify how the information and knowledge resources of the organisation can be mobilised to contribute significantly to the productivity or competitive advantage of the organisation.
Dates and Venues
Gauteng
24 – 26 August 2010
Course fees
3 day course
All fees are per person, excluding VAT. Multiple registrations from one organisation are eligible for a 7.5% discount. All fees must be paid before the commencement of the course, unless previous arrangements otherwise have been made. A cancellation fee of 25% of the course fees will be levied for cancellations made less than 10 working days prior to commencement of the course.
Who should attend
Managers, practitioners, trainers and consultants in:
- Knowledge and information management, policy, strategy or practice
- Information resources management, including, document, information content, records, library and intranet and portal practitioners, managers or editors
- Information technology and/or systems development although the focus is more on information and knowledge content and flows
- Information and knowledge architects
- Strategic planning and/or organisational development and/or change management with respect ot information and/or knowledge management
Anyone interested in the issues of levering organisational intellectual assets and information resources for business performance
Prior experience of knowledge of knowledge and information auditing and mapping will be useful but is not a requirement to benefit from the course.
Although this is not a master class for chief information or chief knowledge officers it should be useful as a refresher or to learn more of the issues relating to information content and knowledge asset management
What you will learn
This course will provide an overview of how to critically and systematically assess (audit) and represent (map) organizational knowledge and information assets and resources, processes, stocks and flows. This is done in relation to the requirements of an organization’s strategy and outlines the importance of conducting such an audit both as the starting point of any information and/or knowledge management initiative and as an ongoing process to ensure relevancy of information and knowledge policies and resources.
At the end of the course participants should be able to:
- Distinguish clearly between the objectives and methodologies of auditing and mapping; strategic and compliance audits; and information audits and knowledge audits
- Align the need for an auditing and mapping initiative to the enterprise strategy and identify the appropriate focus
- Develop a motivated proposal and prepare a realistic audit project plan
- Formulate a communication plan in order to mobilize the support and participation of stakeholders
- Apply appropriate audit methodologies and techniques to assess organizational knowledge and information assets and resources
- Apply appropriate techniques to map knowledge and information resources, processes and flows
- Facilitate the implementation of findings in the context of change management principles
Topics covered by the course
- Getting the Audit process started and selecting the best operational framework
- Applying the correct Audit model: From compliance to strategic audits
- Information & Knowledge Audit and Mapping methodologies
- The importance and how to of an Information and Knowledge Needs assessment
- Information and Knowledge Management maturity assessment – applying the SAIKMAT tool
- Resource assessment: Methodologies to identify and record explicit/implicit Information & knowledge flows
- Information and knowledge gap analysis
- Knowledge modelling and mapping: concept mapping and Social Network Analysis
- Applying the audit results and implementing the recommendations
- Change and project management implications and procedures
- Writing an Information and Knowledge Audit Proposal
Facilitation methods
An interactive workshop approach will be adopted that will include facilitation sessions, group discussions, case study analysis, group and individual exercises.
Method of assessment
Attendance of the formal sessions; Active participation in class exercises and discussion.
Optional: participants wishing for a certificate of competence (as distinct from a certificate of attendance) will undertake a project requiring the development of an audit proposal.
Certification
Knowledge Leadership will issue a certificate of attendance.
Learning Facilitators
- Dr. Ben Fouché
- Dr. Gretchen Smith
Further Enquiries
For further enquiries contact:
Gretchen Smith Cell: 082 411 4944 Mail: gretchen@knowlead.co.za . Ben FouchéMobile: 083 291 6671
Mail: bf@knowlead.co.za
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- Payment must be made before the commencement of the course. Special arrangement must be made for later payment. In this case an order number must be provided at least one week before the commencement of the course.
- Due to the interactive nature of the course, only a limited number of participants can be accommodated.
- Upon receipt of a completed registration form your registration will be confirmed by fax or email.
- The course fees include teas, lunches, and the cost of hand-out materials, but not accommodation.
- A cancellation fee of 25% of the course fees will be levied for cancellations made less than 10 working days prior to the commencement of the course.
- Applicants whose reservations have been confirmed by the course organisers, but who do not attend the course and have not formally cancelled at least seven working days before the course, will be liable for the full course fees in their personal capacity.
- Should it be impossible to hold the course at the designated dates as a result of unavoidable circumstances such as natural disaster, disruption due to civil unrest, or serious illness of key presenters, the course fees will be refunded and the course rescheduled. Should this happen the applicant hereby agrees to exempt the organisers from any other direct or indirect costs and inconvenience other than course fees paid.
- In the unlikely event of a dispute between the organisers and the course participant, the parties agree to resolve the matter by arbitration under the guidance of a mutually acceptable arbitrator appointed by the Arbitration Foundation of Southern Africa. The liability of the parties to the arbitration will be limited to the amount of the course fees.