Courses

Programme in Knowledge Management (KL-USB-ED-PIKM)»

This programme will provide an overview of the field of knowledge management (KM) and introduce participants to the value of knowledge and information. It will show participants how corporate knowledge can be harnessed to benefit all concerned – both the organisation and its employees. This programme will offer participants the opportunity to examine the various processes and strategies that can be used to turn an organisation’s intellectual and knowledge assets – both recorded information (contained within and outside the organization) and the ‘know-how’ of its members – into greater productivity, new value, and increased competitiveness.

Internet Information Retrieval and Web 2.0 Tools & Techniques  (KL-IIRW)»

Today the Internet is a great potential source of information and a tool for collaboration, but unless you have the navigational skills to search it effectively, many high-quality information resources will stay buried beneath the glut of garbage that makes up the bulk of its content. There is a variety of search tools that will allow you to find the information you are looking for faster and more efficiently.

Unfortunately most people are unaware of these tools, and waste valuable hours looking for the proverbial needle in the haystack. This course will show you how to stop wasting hours online and start searching faster and more effectively.

Knowledge and Information Auditing and Mapping (KL-KIAM)»

This course is a response to the consistent demand for knowledge and skills in planning and executing knowledge and information audits and maps to improve organisational information and knowledge (IKM) policies, strategies and processes.  Business, government and research leaders across the world concur that the ability to exploit knowledge and information as key productive resources is a critical organisational success factor in the knowledge economy. Therefore, information and knowledge policies and strategies should be at the heart of the enterprise strategy in both private and public sector organisations. To ensure the success of such an initiative it is imperative that effective and systematic information and knowledge auditing and mapping processes are employed.  

Knowledge Management Strategy, Implementation and Knowledge Networking (KL-KMSI)»

Many Knowledge Management initiatives have failed because of inadequate planning and the use of ineffective implementation strategies.

 “The positive development of a society in the absence of creative, independently thinking, critical individuals is as inconceivable as the development of an individual in the absence of the stimulus of the community”,  Einstein

Knowledge exchange and collaboration are important factors that stimulate innovation and invigorate the performance levels of individuals. Knowledge networking has become a powerful strategic business tool, particularly in the current economic and Web 2.0 environment. 

This 5-day course has been designed to provide participants with a comprehensive overview of some of the most important aspects of Knowledge Management (KM): developing an effective KM Strategy and Implementation plan; and the importance of knowledge networking and the techniques to stimulate knowledge sharing and a collaborative work environment.  These components are preceded by an introductory foundation component that provides attendees with a good understanding of the underlying principles of KM.

Taxonomies, Content Management and more … the KM lever of the future? (KL-TXCM)»

In the knowledge intensive and increasingly electronic based environment we operate in more and more organisations are realising the importance of creating more effective knowledge sharing platforms and enhanced Content Management strategies. A sound content framework and information and knowledge architecture provides the underlying structure that enables an organisation to effectively create, manage, and deliver content that adds value to business goals … And by developing and integrating a well-built Taxonomy into its Content Management strategy an enterprise can improve knowledge and information identification, discovery and delivery …  And in the process organisational innovation and success will be promoted.This course addresses the interrelationship among Information and Knowledge Management architectures, content management and the application of taxonomies. It further outlines the detailed steps required to develop a taxonomy that will integrate with enterprise needs and context. Attendees will learn how to create the right enterprise taxonomy with the right blend of formal taxonomy structure, browsing structures, and faceted principles. It includes discovering the organization’s knowledge domains, assessing user’s needs and information behaviours, and integrates this with business processes to ensure a taxonomy model that will support the diverse applications of an enterprise-wide taxonomy.

Managing the Integration of e-Resources into Library Collections (KL-IAL-MIER)»

The transition to electronic sources of information has recently gathered momentum and is affecting all subject areas and services to all levels of user: scientific and technical sources, community information, reading materials for children. The acquisition, provision and management of these e-resources leave librarians with a new and wide-ranging set of challenges. How can one find this material, how should it be managed in a modern library service?This portfolio of six courses provides a valuable opportunity to understand both the range of e-resources available and how best to manage growing library collections through the planned and regulated inclusion of e-journals, e-books, image collections, etc.

Leveraging Organisational Knowledge: The Basics of Knowledge Management »

This course provides a solid foundation to the practice of Knowledge Management (KM) in both private and public sector organisations. You will learn how KM stimulates knowledge exchange and use, and how it can turn the intellectual and knowledge assets of your organisation into greater value. You will be shown how KM stimulates innovation, enhances problem solving capabilities, and ensures greater efficiency, productivity, service delivery and competitiveness.